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We help great sellers maintain their feedback!
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Step 2 Instructions

Instructions for completing Step 2 vary based on the country in which you use eBay.

United States users, please follow these instructions:

Here is how to do Step 2: To add your Expert, you must be on a computer and logged in to your eBay account. First, go click this link: here. Next, scroll down to the bottom of the page and click "Contact us" under the "Need more help?" tab. You will see an automated chat window open; type "Please have an eBay representative call me" into the chat window. Then, select "Have us call you" to receive a call from eBay. When eBay calls you, tell them that you want to add and hard verify a user to discuss account-specific details, and provide them with your Expert's first and last name. If they ask who your Expert is, just let them know that they are a business associate and help manage your account. After that, respond to your order confirmation email to let us know you have completed Step 2.

Please be sure to add your expert over the phone. Adding your expert via the eBay website will not be sufficient.

Thank you again and please reach out with any questions.

 

United Kingdom users, please follow these instructions:

Here is how to do Step 2: To add your Expert, you must be on a computer and logged in to your eBay account. First, go click this link: here. Next, scroll down to the bottom of the page and click "Contact us" under the "Need more help?" tab. You will see an automated chat window open; type "Please have an eBay representative call me" into the chat window. Then, select "Have us call you" to receive a call from eBay. When eBay calls you, tell them that you want to add and hard verify a user to discuss account-specific details, and provide them with your Expert's first and last name. If they ask who your Expert is, just let them know that they are a business associate and help manage your account. After that, respond to your order confirmation email to let us know you have completed Step 2.

Please be sure to add your expert over the phone. Adding your expert via the eBay website will not be sufficient.

Thank you again and please reach out with any questions.

 

Australian users, please follow these instructions:

Here is how to do Step 2: To add your Expert, you must be on a computer and logged in to your eBay account. First, go click this link: here. Next, on the left-hand side of the webpage, click "Chat with our automated assistant" under the "Contact us" section. You will see an automated chat window open; type "Please have an eBay representative call me" into the chat window. Then, select "Have us call you" to receive a call from eBay. When eBay calls you, tell them that you want to add and hard verify a user to discuss account-specific details, and provide them with your Expert's first and last name. If they ask who your Expert is, just let them know that they are a business associate and help manage your account. After that, respond to your order confirmation email to let us know you have completed Step 2.

Please be sure to add your expert over the phone. Adding your expert via the eBay website will not be sufficient.

Thank you again and please reach out with any questions.